Question 1

What is your refund policy?

Accepted Answer

Refund policy
We hope you are happy with your purchase. However, if you are not completely satisfied for any reason we are here to help.

Returns Policy
We offer no-hassle returns. You may return GVG items in original packaging. Please contact us at our contact page to return an item. Please include your Name and Order #. Your return package must be post-marked within 15 days from the day of your delivery date.

In order to be eligible for a refund, you have to return the product within 15 calendar days from the day of your delivery date. The product must be in the same condition that you receive it and undamaged in any way.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card company/bank to process our refund request (5 to 10 business days). You will be responsible for the Shipping to send back the items. Your refund will be credited back to the original method of payment used to make the original purchase.

Friendly Reminder: IF WE DO NOT RECEIVE THE ITEMS BACK WITHIN 15 DAYS FROM YOUR DELIVERY DATE, YOU WILL NOT BE ELIGIBLE FOR A REFUND. If the product is damaged in any way, or you have initiated the return 15 days have passed, you will not be eligible for a refund.

If you need to return an item, please contact us at our CONTACT page with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We cannot update discount code promos to your order after your order has been placed.

The following are exempt from refunds:
Gift Certificates
Final Sale items are not eligible for returns or exchange.

Question 2

What if my bracelet breaks?

Accepted Answer

If your bracelet breaks:
If your handmade bracelets breaks within 2 weeks from purchase we will gladly re-string it for you for FREE. Send back all or some of the beads to us and we will re-string it and ship it back to you free of charge. Email us at gvgems9@gmail.com or via our contact form to include your order # and the bracelets you want to re-string we will send you instructions on how to return the beads. If 2 weeks has passed since the order date or we have not received any of the beads back, we will not be able to re-string it for you for free.

Re-stringing fee ($10 per bracelet) applies after 2 weeks from date of your delivery date and will be responsible for shipping the beads to us and we will charge you $5 shipping fee to send the item back to you.

Question 3

What is your exchange policy?

Accepted Answer

Exchange Policy
Unfortunately, we currently do not offer exchanges.

Question 4

Where do you ship?

Accepted Answer

We ship anywhere in the United States. We do not ship Internationally at this time.

Question 5

When will I receive my order?

Accepted Answer

When will I receive my order?
You will receive your order anywhere from 5-10 business days from the date that it is shipped out not the date the order is placed. Allow 3-4 business days processing time for your order to ship.

Question 6

How do you measure your wrist?

Accepted Answer

How to measure your bracelet size
Measuring your wrist:
1. Use a string, ribbon or any other soft material you have available. Wrap it around your wrist, and then mark your strip with a pen where the end of the bracelet needs to be. Make sure its not too tight or too loose around your wrist. Remove the string and lay flat to measure the string with a regular ruler.  Measure in inches. If you do not have a ruler you can download a printable ruler online.

2. You can also measure your wrist by wrapping a soft tape measure around the point on your wrist where you would like your bracelet to sit. Make sure you have selected a comfortable position (i.e. not too tight and not too loose around your wrist).If you are purchasing a bracelet that allows you to select your wrist size, make sure to pick the size closest to your preferred wrist measurement.

If you are purchasing handmade bracelets as a gift and are unsure of the exact wrist size, a general rule of thumb is: 6-6.5" fits an extra small wrist, 7" fits a small wrist; 7.5" fits a medium wrist; 8" fits a large wrist; and 8.5" would fit an extra large wrist.

FAQ

Frequently Asked Questions