LOST, MISSING, OR UNDELIVERED PACKAGES

Lost, Missing, or Undelivered Packages

All packages shipped through USPS include shipping insurance, allowing customers to file a claim for a lost or missing package, subject to the applicable coverage terms and USPS claim requirements.

If your package has not arrived, appears to be lost, or has been marked as delivered but cannot be located, please follow the steps below.

How to File a USPS Claim

Check your tracking information for the latest shipping and delivery updates.
Submit a Missing Mail Search Request through the official USPS website: https://www.usps.com/help/missing-mail.htm
File an insurance claim with USPS through the official claims website: https://www.usps.com/help/claims.htm

Please have your tracking number, proof of value, and any other documentation required by USPS available when filing your claim.

Customer Responsibility

Customers are responsible for filing their own USPS claims. We do not complete, submit, or file claims on behalf of customers.

Customers must contact USPS directly and follow its procedures to submit a claim. Claim approval, reimbursement amounts, and eligibility are determined by USPS according to the applicable insurance coverage and claim requirements.

Packages Marked as Delivered

If your package is marked as “Delivered” but you have not received it, please check around your delivery location, ask household members or neighbors, and contact your local post office before submitting a missing mail request or claim.

Important Notice

While packages may include insurance coverage, reimbursement is not guaranteed. USPS reviews each claim and determines whether it qualifies for compensation.

Thank you for your understanding and cooperation. For lost or missing packages, please contact USPS directly for assistance.

USPS Claims Website: https://www.usps.com/help/claims.htm