Shipping Cost?
We offer FREE USA SHIPPING only. We ship with USPS First Class or Priority Mail. You should receive an email confirming your order shortly after you've placed it. Once your order is packed and shipped you will receive shipment notification and tracking notification via the email you provided. Estimated delivery dates will be provided once you receive the tracking number. We do not offer expedited delivery. We ship between Mondays to Saturdays.
Shipping fee to Canada will be calculated at checkout. Customer is reponsible for any custom/duty fees.
- Delivered at place (DAP), also called delivered duty unpaid (DDU). This term indicates that the seller is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery. Some shipping carriers charge additional fees for collecting duties upon delivery if the duties haven't been paid in advance. Using the DAP incoterm might result in additional charges to the customer.
Package stolen, lost, damaged or missing?
We are not responsible if your package was stolen, undelivered, lost, damaged or missing.
We can send you instructions on how to file for a claim to USPS for lost, missing or damaged package.
Filing a claim for Priority mail packages that are lost or missing should be 15 days after the mailing date and should be before the 60 days from the mailing date.
If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.
If you want information regarding filing a claim check this link https://www.usps.com/help/claims.htm#
Damaged items during transit:
We ask that you save all the original packaging from the order and the original contents, these may be inspected by the shipping carrier. Please take pictures of the package, the item damaged. Please do not ship damaged items back to us.
Wrong Address Disclaimer:
We will not be held responsible for incorrect shipping info the buyer provided during checkout.
If your order has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. If the package returned to us we will contact you via email if you still want it shipped but you will be responsible for additional shipping at that time or we can refund you only if all the items were returned to us.
Product Availability
We will make every effort to indicate availability on each of our products. However, in the event of the purchase of an unavailable item, we will notify the purchaser and they will have the option of waiting for the item to become available or cancelling all or part of the order. If the item will no longer be restocked, we will refund you the amount of the item.
When will I receive my order?
You will receive your order anywhere from 5-10 business days from the date that it is shipped out not the date the order is placed. Allow 3-4 business days processing time for your order to ship especially if you have handmade bracelets included in your order.
Where do you ship?
We ship anywhere in the United States. We do not ship Internationally at this time.
Shipping address changes?
No shipping address changes allowed once you have completed the purchase
